Return and Refund Policy

Return and Refund Policy

At NeoNext, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

1. Return Period

You have 30 days from the date of delivery to return an item for a refund or exchange.

2. Return Eligibility

To be eligible for a return, items must be:

• Unused and in the same condition as received
• In original packaging with all tags attached
• Accompanied by proof of purchase

3. Non-Returnable Items

Certain items cannot be returned, including:

• Personalized or custom-made products
• Perishable goods
• Intimate or sanitary items
• Sale or clearance items (unless defective)

4. How to Initiate a Return

To start a return:

1. Contact us with your order number and reason for return
2. We will provide you with return instructions
3. Pack the item securely in its original packaging
4. Ship the item to the address provided

5. Refund Process

Once we receive and inspect your return:

• Approved refunds will be processed within 5-7 business days
• Refunds will be issued to your original payment method
• You will receive an email confirmation when the refund is processed
• Please allow additional time for your bank or payment provider to process the refund

6. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or we made an error in your order.

7. Exchanges

If you need to exchange an item for a different size or color, please contact us. Exchanges are subject to product availability.

8. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately with photos of the damage
• We will arrange for a replacement or full refund
• Return shipping will be covered by us

9. Contact Us

For any questions about returns or refunds, please contact our customer service team.